5.0 4.2.2.9 Manage Billing Inquires

Reference: Process Miscellaneous Customer Requests Process Model - Page 8 for the associated business process diagram.

Actor/Role: CSR, CC&B

Description: If a customer has the following billing issues, the process is provided in 4.2.2.9 Manage Billing Inquires:

•	High bill dispute

•	Bill explanation

•	Bill complaint

•	Duplicate bills

•	Missing bills